Sales and support bots
Structured conversation flows, AI responses, qualification, escalation, operator handoff, and full history.
TELEGRAM · WHATSAPP · BITRIX24
Bots connected to the systems where work actually happens
I build bots as part of an operational product: the conversation state, business rules, CRM history, payments, notifications, analytics, and administration stay connected instead of becoming separate manual steps.
WHAT I DELIVER
A complete working system, not an isolated code fragment.
CRM and channel integrations
Bitrix24, external APIs, email, Google Sheets, notifications, webhooks, and deduplication.
Telegram products
Bots, Mini Apps, subscription access, payments, search, operational panels, and role-based administration.
Reliable operations
FSM, queues, retries, idempotent event handling, audit trails, monitoring, and Docker deployment.
DELIVERY PROCESS
From an unclear workflow to a controlled release.
- 01
Define the user journeys and the exact system of record for every state change.
- 02
Design bot states, permissions, integrations, and human takeover before implementing messages.
- 03
Ship the most valuable flow first and test duplicate events, timeouts, invalid input, and operator actions.
- 04
Add analytics and administration so the workflow can be managed without editing code.
RELEVANT PROOF
Case studies connected to this service.
SEARCH · TELEGRAM
TechPlanner: engineering standards search without manual browsing
A production-ready search assistant that extracts heterogeneous technical documents, retrieves relevant passages in Russian and English, and controls access through a Telegram subscription workflow.
Read case study ↗24/7 AUTOMATIONSteam Rental Ops: a 24/7 marketplace workflow
A production automation platform that receives and deduplicates marketplace orders, delivers access, monitors a live Dota 2 session, rotates credentials safely, and returns inventory to sale.
Read case study ↗CRM · TELEPHONY · AIZvonex CRM: sales, telephony, and AI in one workspace
A production-ready multi-tenant CRM where managers work with contacts, calls, tasks, messages, and AI insights in one auditable timeline.
Read case study ↗COMMON QUESTIONS
Useful details before we start.
Can a bot use both rules and AI?+
Yes. Deterministic rules should protect critical actions, while AI can classify, extract, retrieve knowledge, or draft responses.
Can you connect Bitrix24 or another CRM?+
Yes. I have built CRM synchronization, activity creation, history storage, deduplication, and role-aware workflows.
Do you build admin panels?+
Yes. I build practical controls for users, access, content, integrations, errors, statistics, and operational actions.
HAVE A REAL WORKFLOW TO IMPROVE?